Rental-day inflatable help: Start here.
Inflatable getting soft? Blower stopped? Weather changing? Get everyone out first, choose what’s happening below and we’ll walk you through the safest next step.
If we do not answer, text the same number. This page supports—not replaces—the equipment labels, manufacturer instructions, your rental agreement or directions from The Jump Off crew.
Ruxx has a quick rental-day safety reminder. Tap play. 🔊🐻
Use your phone to call 911 first. Once everyone is safe, contact The Jump Off.
What should I do if a rented inflatable has a problem?
Stop play immediately and get every participant out of the inflatable. Keep everyone away from the blower, cords and generator—especially around standing water. Do not move stakes, anchors or tie-downs. Choose the closest problem below. For rental-specific help, call (985) 999-6663; if we do not answer, text that same number with your name, event address and a photo or short video.
What’s going on?
No guessing. Pick the closest match and Ruxx will take it from there.
The inflatable is getting softThe walls, slide or bounce area are losing firmness.
Do not allow anyone to keep playing, climbing or sliding while the inflatable is losing firmness.
- Listen for the blower.
If it is quiet or has stopped, use the “blower stopped” steps instead.
- Inspect, do not disassemble.
Check to see if the blower tube appears twisted, disconnected or loose from the blower. Leaves or grass over the blower intake will also make the inflatable drop in pressure.
- Keep people clear.
Do not let anyone lean on, climb into or stand around a softening inflatable while you wait for instructions.
Send your name, event address, rental name and a photo or short video to (985) 999-6663.
The blower stoppedThe blower is quiet, unplugged or no longer pushing air.
Clear the inflatable immediately and keep participants away until The Jump Off says it is safe to resume.
- Stay away from wet electricity.
Do not touch the blower, plug, cords, outlet or generator with wet hands or while standing in water.
- Look for an obvious disconnection.
If conditions are completely dry, visually check whether a plug or cord has become disconnected. If no breaker or GFCI is repeatedly tripping, try the existing cord in one other outlet on a different circuit.
- Call before restarting when unsure.
The correct next step depends on your inflatable, blower setup and circuit requirements. We’ll tell you exactly what to do.
Send your name, event address and what the blower is doing to (985) 999-6663.
Weather just changedWind, lightning, heavy rain or severe weather is approaching.
Act early when wind increases, lightning is nearby, heavy rain begins, severe weather approaches or the inflatable shifts unexpectedly.
- Move participants to a safe location.
Keep everyone away from the inflatable, blower, generator, cords, stakes and standing water.
- Do not alter the anchoring.
Never loosen, move or add to the stakes, sandbags, anchors or tie-downs installed by our crew.
- Call for rental-specific instructions.
Follow the labels, manufacturer requirements, rental agreement and directions from The Jump Off for your exact unit.
Send your name, event address and what the weather is doing to (985) 999-6663.
I see a tear or visible damageA seam, surface, net, step or other part looks torn or damaged.
Keep participants away from the damaged area and do not resume use until The Jump Off gives you instructions.
- Do not attempt a repair.
Do not use tape, glue, zip ties, patches or any other material on the inflatable.
- Leave the setup as installed.
Do not move the inflatable, blower, anchors, stakes, sandbags or tie-downs.
- Document what you see.
From a safe distance, take a clear photo or short video so our team can identify the unit and affected area.
Send your name, event address, rental name and the photo or video to (985) 999-6663.
The breaker keeps trippingPower returns briefly, then the circuit or GFCI shuts off again.
Keep people away from the inflatable and all electrical equipment while the circuit problem is unresolved.
- Do not keep resetting it.
A breaker or GFCI that trips repeatedly is warning that something needs attention.
- Stop after a repeated trip.
Trying one different circuit is only for an initial blower stoppage in completely dry conditions. If a breaker or GFCI trips again, do not move the plug again, add an extension cord or rearrange the blower setup unless The Jump Off directs you to do so.
- Stay clear of wet electricity.
Do not touch plugs, cords, blowers, outlets or generators with wet hands or while standing in water.
Send your name, event address and which breaker or GFCI is tripping to (985) 999-6663.
Everything’s fine—I need the rulesQuick supervision, rider and safe-play reminders.
A responsible adult should continuously watch the inflatable and participant behavior while it is in use.
- Follow the posted capacity and rider rules.
Keep participants similar in size and age when required. Never exceed the occupancy or weight information posted on the inflatable.
- Remove problem items.
No shoes, glasses, sharp objects, food, gum, silly string or unapproved toys inside the inflatable.
- Stop rough or unsafe play.
No flips, wrestling, climbing on exterior walls or behavior prohibited by the posted rules.
Call first. If we do not answer, text your name, event address and question to (985) 999-6663.
The five-second safety scan
Before each round of fun, look, listen and supervise.
Adult watching
Active supervision means watching the inflatable and the participants—not merely being somewhere nearby.
Airflow sounds normal
The inflatable should remain properly inflated and the blower should operate as installed.
Weather feels stable
Stop early when wind or severe weather begins changing conditions. Call us rather than guessing.
Anchors untouched
Never move or adjust stakes, anchors, sandbags or tie-downs installed by the delivery crew.
Rules still being followed
Keep capacity, rider-size and safe-play rules visible and enforced throughout the rental.
Call when unsure
Stopping for two minutes to ask is always better than pushing through something that feels wrong. If we do not answer, text us.
Fast answers during your rental
Clear answers for the moments when something does not look, sound or feel right.
What should I do if a bounce house or water slide starts losing air?
Stop play immediately and get everyone out. Keep participants away from the softening inflatable, blower and electrical equipment. Do not move stakes, anchors or tie-downs. Call The Jump Off at (985) 999-6663 for instructions specific to your rental; if we do not answer, text that number.
What should I do if the inflatable blower stops?
Clear the inflatable immediately. Never touch the blower, cord or outlet with wet hands or while standing in water. If conditions are completely dry and no breaker or GFCI is repeatedly tripping, check for a disconnected plug or cord and try the existing cord in one other outlet on a different circuit. If it trips again or the blower does not restart, stop troubleshooting and contact The Jump Off; if we do not answer, text us.
Can I use a rented inflatable when wind or severe weather arrives?
Stop play and clear the inflatable when wind increases, lightning is nearby, severe weather approaches or the unit shifts unexpectedly. Safe operating limits vary by manufacturer and inflatable. Follow the equipment labels, rental agreement and instructions from The Jump Off.
What should I do if I see a tear or damage on the inflatable?
Stop play, clear the inflatable and keep everyone away. Do not tape, patch, tie or otherwise repair it, and do not alter the setup. Take a photo or short video from a safe distance and contact The Jump Off. If we do not answer your call, text the image and event address to (985) 999-6663.
What should I do if the breaker or GFCI keeps tripping?
Clear the inflatable and stop troubleshooting. Trying one different circuit is only for an initial blower stoppage in completely dry conditions. If the breaker or GFCI trips again, do not keep resetting it, move the plug again, add a cord or rearrange the blower setup. Contact The Jump Off for rental-specific instructions; if we do not answer, text us.
Can I move an inflatable’s stakes, anchors or sandbags?
No. Customers should not move or adjust stakes, anchors, sandbags or tie-downs installed by The Jump Off. Stop using the inflatable and call if anything appears loose, moved or damaged.
Does a rented inflatable require adult supervision?
Yes. Active adult supervision is required while the inflatable is in use. The supervising adult should enforce the posted capacity, rider-size and safe-play rules and stop use if conditions become unsafe.
Who should I contact if something feels wrong with my rental?
Call The Jump Off at (985) 999-6663. If we do not answer, text your name, event address, rental name and a photo or short video to the same number. If someone is injured or there is immediate danger, use your phone to call 911 first and contact The Jump Off after everyone is safe.
When in doubt, stop the bounce and contact us.
You are never bothering us by asking a safety question. Call first. If we do not answer, text what you see and we’ll help you make the right next move.