Frequently Asked Questions

Booking & Reservations

How do I book a rental from The Jump Off?

You can book directly through our website by browsing available party rentals and reserving online. If you are not sure what to choose, contact us and our team can help you find the right rental for your event.

How far in advance should I reserve?

We recommend booking as early as possible, especially for spring weekends, summer dates, school events, and holidays. Popular bounce houses, water slides, tents, and foam party setups can book out quickly during busy times of year.

Can I book a bounce house the same day?

Same-day bookings may be possible if equipment is available and the delivery schedule allows it. The best move is to contact The Jump Off as soon as possible and we will let you know what is still open.

What information do I need to make a reservation?

Most bookings require your event date, delivery address, a contact name and phone number, and the rental items you want. If you are renting an inflatable, it also helps to know your setup surface and whether you have a nearby power source.

How long is the rental period?

Rental timing depends on the item and the route schedule for your area. Many customers receive their equipment before the event starts and keep it through the event window, with pickup later that day or the following morning.

Do you offer overnight rentals?

Some rentals may include extended time or overnight options depending on the item and schedule. Confirm that with The Jump Off when booking so you know exactly what your delivery and pickup window will be.

Delivery, Setup & Pickup

Do you deliver and set up the inflatables?

Yes. The Jump Off delivers, sets up, and secures inflatable rentals and other event equipment. We handle the setup so your rental is ready before your event begins.

What time will my rental be delivered?

Delivery times depend on the route schedule, event volume, and your location. We plan routes to make sure rentals are delivered before the event whenever possible.

Do I need to be home for delivery?

Someone age 18 or older should be present at delivery so we can confirm the setup location and review any important instructions. That helps avoid delays and makes sure everything is placed where you want it.

How long does setup take?

Most bounce houses and water slides can be set up fairly quickly, while larger obstacle courses, tents, or multi-item event setups may take longer. Setup time depends on access, surface type, and the size of the rental.

When do you pick up the equipment?

Pickup usually happens later in the day or the following morning, depending on the schedule and the type of rental. The Jump Off will communicate the expected pickup timing when your event is booked.

Is delivery included in the rental price?

Delivery may be included within the standard service area, while some farther locations may require an added delivery fee. If your event is outside the normal route area, we can confirm that before you book.

Space & Power Requirements

How much space do I need for a bounce house?

Most bounce houses need clear ground space plus some extra room around the unit for safe use and setup. The exact dimensions depend on the inflatable, so always check the product listing or ask our team before booking.

Can inflatables be set up on grass, concrete, or turf?

Many inflatables can be installed on grass and, in some cases, on concrete or similar surfaces when properly secured. Tell The Jump Off what surface you have before delivery so we can plan the correct anchoring method.

Do bounce houses need electricity?

Yes. Bounce houses and most inflatables need continuous power to run the blower that keeps the unit inflated during the event.

How far can the inflatable be from the outlet?

That depends on the setup, but the inflatable should generally be placed close enough to a safe power source for the blower and extension cord setup to work properly. If you are unsure, send us a picture of the area or ask before booking.

What happens if I do not have power outside?

If there is no usable outlet near the setup area, a generator may be needed. Let The Jump Off know ahead of time so we can help determine the best setup for your event.

How much overhead clearance do I need?

Inflatables need open vertical space with no tree branches, wires, rooflines, or other obstacles above them. Always measure carefully if the setup area is near a tree, fence line, patio cover, or carport.

Weather Policies

What happens if it rains on the day of my event?

If weather creates unsafe conditions, The Jump Off will work with you on the next available option based on your booking terms and schedule. Rain, lightning, and high winds are all important safety factors for outdoor rentals.

Can bounce houses be used in wind?

No inflatable should be used in unsafe wind conditions. If wind speeds are too high or weather conditions are not safe, setup may be delayed, canceled, or removed for safety reasons.

Can water slides still be used if it is cloudy or cool?

Sometimes yes, but that depends on the temperature, your comfort level, and the conditions at the event. If the weather is questionable, The Jump Off can help you decide whether a water slide still makes sense for that date.

Does The Jump Off cancel rentals because of weather?

We make weather-related decisions with safety first. If conditions are unsafe for operation, we will not leave an inflatable in use just to force the rental through.

Safety & Cleaning

Are The Jump Off inflatables cleaned between rentals?

Yes. The Jump Off cleans and inspects equipment between rentals to help maintain a clean and safe experience for every customer.

Are your inflatables inspected for safety?

Yes. Rental equipment should be checked before use, and our team reviews setup and condition as part of the delivery process.

Are your inflatables commercial grade?

Yes. The Jump Off uses commercial-grade rental equipment designed for repeated event use, not lightweight residential backyard toys.

Do kids need adult supervision?

Yes. Adult supervision is required whenever inflatable equipment is being used. A bounce house or slide is safer when rules are enforced and an adult is paying attention.

What are the basic safety rules for bounce houses?

Basic rules usually include removing shoes, keeping food and drinks out, avoiding rough play, and not overcrowding the unit. The exact rules may vary by inflatable type and event setup.

Can kids of very different ages use the inflatable at the same time?

It is usually safer to separate smaller children from much larger children. Grouping kids by similar size helps reduce collisions and rough play.

Bounce Houses & Water Slides

What ages are bounce houses good for?

Bounce houses are typically best for kids, but the right age range depends on the specific unit. Some inflatables are better for younger children, while others are better for larger groups and older kids.

How many kids can use a bounce house at once?

That depends on the size of the inflatable and the age and size of the participants. If you are expecting a big crowd, The Jump Off can help you choose an inflatable that better fits your event.

Can adults use the inflatables?

Some inflatables may allow adult use, but not every unit is designed for that. Always ask before assuming a unit is safe for adults.

Can water slides be used dry?

Some slides can be used dry, but not every model is designed for both wet and dry use. Check the rental listing or ask our team before booking if that matters for your event.

Do you provide hoses for water slides?

This should be confirmed before the event. In many cases, customers provide access to a working garden hose and water source for water slide rentals.

How do I know which inflatable is right for my party?

The best choice depends on the age group, number of guests, yard size, and whether you want wet or dry play. If you are not sure, contact The Jump Off and we can help narrow it down.

Foam Party Rentals

What is a foam party?

A foam party uses professional foam equipment to create piles of foam for guests to play in during an event. It is a popular option for birthdays, schools, camps, and summer events.

Is the foam safe for kids?

Foam party solution is designed for event use when handled properly. If you have specific allergy or skin-sensitivity concerns, ask The Jump Off before booking so we can address them directly.

Does foam ruin grass or landscaping?

Foam usually breaks down quickly and is commonly used outdoors, but the event area still needs to make sense for water, runoff, and cleanup. If you are concerned about a specific surface, ask us before the event.

What should kids wear to a foam party?

Most people wear lightweight clothing, play clothes, or swimsuits because foam parties can leave participants damp. Towels and a change of clothes are also a smart idea.

How much space is needed for a foam party?

Foam parties work best in a fairly open outdoor area with enough room for kids to move safely. The exact space needed depends on your setup and guest count.

Do foam parties need water or power?

Foam party setups often require access to the proper event setup conditions, which may include power and water depending on the equipment. Confirm site details with The Jump Off before the event date.

Tent Rentals

What size tent do I need for my event?

The right tent size depends on your guest count, layout, and whether tables, chairs, buffet lines, or other equipment will go underneath it. If you are not sure, we can help recommend a setup based on your event.

Can tents be set up on driveways or concrete?

Some tent setups can work on hard surfaces, but the installation method depends on the tent type and the location. Tell The Jump Off what surface you have before booking so we can confirm whether that setup works.

Do tent rentals include setup?

Yes. The Jump Off handles tent delivery and setup so the structure is installed properly before your event begins.

Do tents require permits?

Permit requirements can vary depending on the location, event type, and municipality. If your event is at a school, park, public property, or commercial site, it is smart to verify requirements ahead of time.

How far in advance should tents be reserved?

Tents should be booked as early as possible, especially during busy seasons and around holidays. Larger events and multi-item setups usually require more planning time.

Mini Golf Rentals

What is portable mini golf from The Jump Off?

Portable mini golf is a mobile event attraction that brings a mini golf experience to your party, school, corporate event, or community gathering. It is a fun fit for events that want something different from inflatables.

How much space does portable mini golf need?

The space required depends on the number of holes and the layout of the event area. If you have a specific space in mind, send us the dimensions and we can help confirm whether it fits.

Is mini golf good for school events and corporate parties?

Yes. Portable mini golf works well for school functions, church events, fundraisers, team events, and corporate gatherings because guests can rotate through casually at their own pace.

Does mini golf rental include staff?

That depends on the package and event needs. Ask The Jump Off what is included with the specific mini golf setup you are considering.

How long does mini golf setup take?

Setup time depends on the course size and event access. Larger or more customized event layouts may take longer to install.

Service Area

Where does The Jump Off deliver party rentals?

The Jump Off is based in Covington, Louisiana and delivers to Covington, Madisonville, Mandeville, Ponchatoula, Hammond, and surrounding communities in St. Tammany Parish and Tangipahoa Parish. If you are outside the main delivery area, contact us and we can tell you whether delivery is available.

Do you deliver outside St. Tammany Parish?

Some deliveries outside the standard service area may be possible depending on distance, scheduling, and the type of rental. Reach out with your event address and we can confirm availability.

Is there a delivery fee for farther locations?

Some locations may have an added delivery fee based on distance or route logistics. We will confirm that before the rental is finalized.

Policies & Event Planning

What happens if I need to cancel or reschedule?

Cancellation and reschedule options depend on the timing of the request, the type of rental, and the booking terms in place. If plans change, contact The Jump Off as soon as possible so we can review the available options with you.

Do you require a deposit?

Many rentals require a deposit to secure the event date and equipment. Check the booking details during checkout or ask us before reserving if you want to confirm the payment structure.

Are you insured?

TYes. The Jump Off operates as a fully insured professional party rental company in Covington, Louisiana. Documentation can be provided for venues, schools, churches, or organizations that require proof of insurance..

What happens if equipment is damaged during my rental?

If damage happens, contact The Jump Off right away. The best approach is always to stop use if something seems wrong and let our team know as soon as possible.

How should I prepare my yard before delivery?

Please clear the setup area of toys, furniture, branches, pet waste, and other debris before the delivery team arrives. That helps us set up faster and helps avoid issues with placement.

What if I am not sure which rental is best for my event?

That is exactly what we are here for. Tell us about your guest count, age range, event space, and budget, and The Jump Off can help point you toward the best fit.